The questions we get asked most. More will be added as they come in.
A unified decision and orchestration layer for dispatch, bots, and payments — one engine that every product in your stack shares instead of each reinventing its own logic.
Building it yourself means writing and maintaining separate logic for routing, bots, and payments — then keeping it consistent as each product evolves. Orenyx AI Engine gives you that logic pre-built as one shared layer: faster time-to-launch, lower ongoing maintenance, and consistent behavior across every product instead of each one drifting on its own rules.
Zapier and Make connect apps together with simple if-this-then-that triggers. Orenyx AI Engine is a purpose-built decision layer for dispatch, bots, and payments — it combines business rules with AI scoring, keeps conversation and workflow state across every touchpoint, and logs every decision, not just triggers an action.
No. The engine powers the Orenyx ecosystem, but it is available as a standalone platform and connects to your own systems through the API and webhooks.
Payment decisioning means the engine evaluates risk signals on a transaction and routes it to the correct processing path in real time — for example, approve, hold for review, or flag as high-risk. Liability for the outcome of a transaction follows the agreement between you and your payment processor, and is outlined in our Terms of Service.
Strict per-tenant isolation, with no cross-tenant data access. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256), and sandbox and production environments hold isolated data with no cross-environment leakage.
Usage above your plan’s included allowance is billed as overage: $3.00 per 1,000 events on Starter and $0.50 per 1,000 on Growth. Enterprise overage is negotiated. Nothing stops working when you cross the line.
After you sign up, every account includes a sandbox environment with test API keys. You can test dispatch, bots, and payment flows there for as long as you need, at no cost — sandbox activity never incurs usage charges and is clearly flagged in your logs, separate from real production data.
Your account is provisioned automatically the moment you sign up — no manual setup, no waiting. Because dispatch, bots, and payments connect through pre-built API endpoints and webhooks, most integrations are live in days, not weeks. Larger, multi-system rollouts may take longer, but there’s no multi-week minimum.
Starter includes email support with a 48-hour response target. Growth adds chat and a 24-hour target. Enterprise is dedicated support, SLA-backed.
