Dispatch Intelligence
Routes calls, tasks, tickets, and workflows using rules + AI. Combines deterministic business rules with model-driven scoring so routing decisions improve over time without manual rule maintenance
Routes calls, tasks, tickets, and workflows using rules + AI. Combines deterministic business rules with model-driven scoring so routing decisions improve over time without manual rule maintenance
Executes flows, conditions, and actions for bots across channels (voice, SMS, chat, social). Acts as the shared "brain" so each bot product doesn’t need its own logic engine.
Scores and routes payment events (paired with Orenyx Payment). Evaluates risk signals and routes transactions to the correct processing path in real time.
Maintains workflow and conversation state across products, so a customer’s context (open ticket, in flight payment, active bot conversation) persists across every touchpoint.
Full programmatic access to all engine functions — every capability above is available as a REST endpoint or webhook event, not locked behind a UI
Horizontally scalable, multi-region ready
Deterministic where you need certainty, model-driven where you need adaptability
Every decision is logged and queryable
Strict per-tenant data isolation no cross-tenant data leakage
Months of development before the first call is answered — hiring developers and wiring phone, scheduling, and payment systems together yourself.
Connects to the phone lines, scheduling, and payment tools you already use. Start with one piece, like call handling, and add more when you are ready.
Your team owns every bug fix, update, security patch, and outage — for as long as the system runs.
Orenyx maintains, updates, and monitors the platform, the bots, and the integrations for you.
Separate tools for calls, dispatch, and payments that do not share data, so jobs and follow-ups fall through the cracks.
One engine runs calls, booking, technician routing, payments, compliance checks, and follow-up, with every step logged in one place.